HUMAN RESOURCE MANAGEMENT AND SERVICE DELIVERY: A STUDY OF FEDERAL POLYTECHNIC BAUCHI AND ABUBAKAR TATARI ALI POLYTECHNIC BAUCHI
Abstract
Effective human resource management (HRM) is essential for efficient service delivery in educational institutions. This study examines the impact of human resource management practices on service delivery in Federal Polytechnic Bauchi and Abubakar Tatari Ali Polytechnic, Bauchi. The study focuses on recruitment, training and development, performance appraisal, and employee motivation as key HRM practices influencing service delivery. A descriptive research design was adopted, and data were collected through questionnaires administered to staff of both institutions. The findings reveal that effective HRM practices significantly enhance service delivery, staff efficiency, and institutional productivity. The study concludes that strengthening HRM systems is critical to improving service delivery in public tertiary institutions
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