CUSTOMER SERVICE AND CARE SKILLS REQUIRED OF OFFICE MANAGERS IN PUBLIC ESTABLISHMENTS
Abstract
This study was a build-up of additional information on the extensions of knowledge in the area of secretarial profession. It stipulated the customer service and care required of office managers in public establishments with special focus on Abia State Polytechnic, Aba. Based on the observation that most secretaries are ignorant of the set of codes of conduct required of them in carrying out their duties in office organization, this research serves as guide to both executives and to employers in recruiting their secretaries. The secretaries often times are faced with difficulties that hinder them from being ethical. It is therefore not out of place to conclude that the secretaries, though may encounter some obstacles in the bid to be ethically principled in the workplace, they should also strive hard to handle these obstacles with diplomacy as professional ethics and morals have great positive impact on the job of the secretary.
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