ASSESSMENT OF THE CONFLICT BETWEEN METRO CITY DRIVERS AND KEKE NAPEP RIDERS AT NGOMARI BUS STOP, JERE LOCAL GOVERNMENT, BORNO STATE.
Abstract
ABSTRACT
This study investigates the conflict between Metro City drivers and Keke Napep riders at Ngomari Bus Stop in Jere Local Government, Borno State. The introduction of 70 Metro buses by the Borno State Government in 2023, following the removal of petroleum subsidy, reshaped the transport system in Maiduguri and intensified competition between formal and informal transport operators. Using a descriptive survey design, the study collected data from 150 respondents, including Metro drivers, Keke Napep riders, commuters, transport officials, and traffic personnel. Data was obtained through structured questionnaires, interviews, and direct observation, and analyzed using descriptive statistics and thematic interpretation. Findings reveal that the major causes of conflict include competition for passengers, unclear or contested loading zones, weak and inconsistent enforcement of transport regulations, fare undercutting, and poor infrastructure at the bus stop. The conflict has led to delays, congestion, income loss, passenger safety concerns, and disruption of business activities. The study also found that government agencies and transport unions have been largely ineffective in enforcing regulations and mediating disputes. Existing conflict resolution strategies rely mostly on informal mechanisms such as union mediation and on the spot negotiation, while formal channels are rarely used. The study concludes that the conflict is a result of structural, economic, and institutional weaknesses exacerbated by Maiduguri’s post-conflict environment. It recommends clear route demarcation, stronger enforcement, and establishment of dialogue platforms, operator training and licensing, infrastructural upgrades at Ngomari Bus Stop, and economic support for transport operators. These measures are essential for promoting peaceful coexistence, improving transport efficiency, and supporting peace-building efforts in Borno State.
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