ELECTRONIC ADMINISTRATION AND SERVICE DELIVERY IN AKWA IBOM STATE MINISTRY OF FINANCE (2015 - 2023)

The adoption of electronic administration is a strategy adopted by government across the globe to enhance and improve quality of services delivered in government MDA’s, for which the ministry of finance in Akwa Ibom State, Nigeria is not an exception. Despite the adoption of the ICT tools in the administration and discharge of duty in the ministry, there still exist lack of empirical evidences on how this adopted strategy enhance service delivery, as there are various report of data insecurity, inadequate feedback mechanism between stakeholders and poor data integrity/retrieval in the ministry. Against these, the study sought to explore the impact of electronic administration on service delivery in the Akwa Ibom State Ministry of finance, focusing on the electronic documentation, data-base management system, and electronic communication system, as they affect service delivery. Three research questions and three hypotheses were formulated for the study. The study adopted the technological acceptance model. The study used a survey research design. The population of the study was 1340 staff members in the Ministry. The study adopted the simple percentage method for analysis of responses from respondents as the chi-square statistical tool was adopted for the test of hypotheses. The findings of the study revealed the following. Firstly, the introduction of electronic documentation significantly enhanced employee service delivery within the Akwa Ibom State Ministry of Finance. Secondly, the study revealed that the implementation of the electronic database management system greatly improved access to records and information management. Implying that there is a positive relationship between electronic administration and service delivery. The researcher therefore recommended the following; firstly, the ministry should continually update and improve its electronic documentation systems by incorporating advanced features like automated workflows and better data security measures. This will further enhance efficiency and safeguard sensitive financial records. Secondly, the ministry should integrate more robust database management tools with backup and recovery systems to ensure data integrity and prevent loss in the event of technical failures.