EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE (A STUDY OF FIRST BANK OF NIGERIA PLC, ABA)

This study focused on "Effects of Total Quality Management Practices on Organizational Performance", taking First Bank of Nigeria Plc as organization of study. The objectives examined were to determine whether their exists any significant relationship between Total Quality Management and quality of organizational productivity, organizational efficiency and customer's satisfaction. The research design employed was survey design. The population of the study is 150 out of which a sample size of 110 was determined using the Yaro Yemen's formula. Data collected were analyzed using tables and percentage while correlation co-efficient was used to test the hypothesis formulated. The findings revealed that there is a significant relationship between Total Quality Management and quality of organizational productivity, organizational efficiency and customer's satisfaction. On the basis of the findings, the researcher recommends that future researches should be carried out to cover a larger geographical area and use larger population and sample sized to enable generalization of the findings and recommendations to the entire sector.