HUMAN RESOURCE MANAGEMENT AND SERVICE DELIVERY: A STUDY OF FEDERAL POLYTECHNIC BAUCHI AND ABUBAKAR TATARI ALI POLYTECHNIC BAUCHI
Abstract
This study investigates the relationship between human resource management (HRM) practices and service delivery in Federal Polytechnic Bauchi and Abubakar Tatari Ali Polytechnic Bauchi. The research examines how recruitment and selection, training and development, performance appraisal, compensation, and employee motivation influence the quality of service delivery within these institutions. A descriptive survey research design was adopted, and data were collected through structured questionnaires administered to academic and non-academic staff. Findings reveal that effective HRM practices significantly improve service delivery, staff productivity, and institutional efficiency. The study concludes that strategic human resource management is critical to achieving improved service standards in public tertiary institutions in Nigeria.
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