KNOWLEDGE AND PERCEPTION OF PATIENTS TOWARDS HEALTH CARE PROVIDERS AND TREATMENT OUTCOME IN LASUTH
Abstract
The study assessed Knowledge And Perception Of Patients Towards Health Care Providers And TreatmentOutcomeinLagosStateTeachingHospital,Ikeja,LagosState.Threespecificobjectives wereexamined,whichareto:determinethelevelofpatients’satisfactionwithhealthcareservice deliveryinLagosStateTeachingHospital,Ikeja,LagosState,examinethefactorscontributingto patient’s dissatisfaction of patients with health care service deliveryin Lagos State Teaching Hospital,Ikeja,LagosStateandproffermeasurestoimprovepatientssatisfactionwiththehealth care service delivery In Lagos State Teaching Hospital, Ikeja, Lagos State.
Descriptiveresearchdesignwasadoptedforthisstudy.Simpleramdomsamplingtechniqueswas adopted for this study to select 100 respondents. 100 questionnaires were administered and 100 retrieved back for analysis indicating 100% response rates.
Thedatacollectedwereanalysedusingdescriptivestatisticssuchfrequencydistribution,simple percentage distribution, mean and standard deviation using Statistical package for social science (SPSS) Version 20
ThestudyconcludedthatthereishighlevelofsatisfactionwithAdministrationandprotocolinthe hospital as 60% agreed they are highly satisfied. Findings also Showed thefactors contributing topatientdissatisfactionwithhealthcaredeliveryinLagosStateTeachingHospital,Ikeja,Lagos State.ItshowedthatPooradministrationandprotocolinthehospitalwasstronglyagreedby72%, lackofempathyofhealthrecordofficertopatient,Inadequateprovisionofdrugsinthe hospital ,non-challant attitudes of health care providers, prolonged patient waiting time in the hospital, Lack of trust in medical team managing their case.
Based on the findings of the study, the following recommendations were made: The Hospital administration design various communication means in a form of leaflets and posters, which contain the basic rights of patients, violation of those rights and avenues of seeking redress. The posters should be on various walls of the hospital for the attention of the public, There is equally the need for public education in the local languages on patient’s rights, violation of those rights and procedures for seeking redress for the attention of the illiterate population.
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