IMPACT OF MOTIVATION ON EMPLOYEES PRODUCTIVITY IN THE HOSPITALITY INDUSTRY: A STUDY OF SOLID WORTH HOTEL ILORIN

The study assessed the impact of motivation on employees’ productivity in Solid Worth Hotel, Ilorin, Kwara State. The objectives of the study were to examine the impact of intrinsic motivation on employee productivity in Solid Worth Hotel, Ilorin, Kwara State; to examine the impact of extrinsic motivation on employee productivity in Solid Worth Hotel, Ilorin, Kwara State; to ascertain the benefits of motivation on employee productivity in the hospitality industry; to examine the influence of the working environment on employees’ productivity in the hospitality industry; and to examine the effect of good managerial relations on employees’ productivity in the hospitality industry. The study area for this research is Ilorin, Kwara State, but for the purpose of this study, Solid Worth Hotel in Ilorin was chosen as the study location. This research employed a descriptive design. The study population comprised staff and guests of Solid Worth Hotel in Ilorin. The total study population consisted of one hundred and forty (140) respondents from the selected hotel. To accomplish the research, a five point Likert scale (Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree), simple percentage, and correlation analysis were employed to analyze the data. It is recommended that the management of Solid Worth Hotel should provide adequate motivation to its staff, as this will enhance productivity at work and boost the overall performance of the hotel. Workers should also put in efforts to ensure that their targets are met, thereby increasing productivity. Government should also monitor the affairs of different establishments to foster unity between employers and employees so that organizational goals can be achieved.