COMMUNICATION AND PUBLIC SERVICE DELIVERY IN ABIA STATE POLYTECHNIC, ABA

The study examines the effect of organizational communication on performance of workers in Abia state polytechnic. For the purpose of the study, three objectives were formed which included to ascertain how organizational communication affects employee performance, service delivery and employee commitment which flowed into the hypotheses for the research and from which questions were raised. The research adopted a survey design and the sample size was 255 using taro-yamane while 205 questionnaires were distributed and 179 appropriately returned forming the basis for conducting this study. The researcher using chi-square to test the hypothesis and discovered that organizational communication has a direct effect on employee performance and it serves as a means to train, motivate and direct employees. Also, communication boosts service delivery and ensures goals are appropriately achieved and facilitates high rate of commitment in the public sector. Thus, the researcher recommends the use of ICT and electronic media, feedback mechanism, democratic decision making through management by objective (MBO) and open communication strategies to reduce bureaucratic tendencies and further ensure that the full capacities of organizational communication will be utilized in any organization.