ENHANCEMENT OF SECRETARIAL SKILLS IN BUSINESS ORGANIZATION THROUGH MODERN OFFICE TECHNOLOGY

ABSTRACT The study examines the enhancement of Secretary’s skill in business organizations through the use of modern office technology. The findings of the study revealed that knowledge of the Secretary on the use of modern office equipment contributed positively to productivity in the organization. It was also established that modern office gadget available had no relationship with its knowledge. The descriptive survey research design was adopted for the study. The study was carried out in ministries, hospitals, banks, companies and schools in Abeokuta; Ogun State. The population of the study was 100 selected through simple random sampling. The instrument used was a self-structured questionnaire based on Yes or No. Out of the 100 copies distributed, only 85 copies of the questionnaire were returned. The data collected were analyzed using simple percentage The result shows that secretaries now have many technologically advanced office gadgets to ease their jobs and enhance proficiency and productivity leading to improve access of goods and services globally It was concluded that enhancement of Secretarial skills through modern office technology or machines make the Secretary to be more effective, make the job more demanding and enjoyable. The study thus recommends that training programs on the use of modern office technologies for secretaries should be encouraged.