EFFECT OF INFORMATION TECHNOLOGY ON BANK OPERATION IN NIGERIA

The main purpose of this study is to examine the effect of information technology on bank operation in Nigeria. Specifically, the study seeks to: evaluate the effect of information technology on the operations of banking institutions in banks. This study will adopt a survey research design which seeks to establish the relationship between the dependent and independent variables. The instrument used will be questionnaire; the population for the study consists of 50 staff of Zenith Bank Agbor, Delta State, which comprises of 20 male and 30 female staff of Zenith Bank, Agbor respectively. Items statement will be validated and 4 Likert rating scale will be adopted. The data collected for the study will be analyzed using mean and standard deviation for the research questions with cut-off mean of 2.50, while T-test statistics was used to test the hypotheses at 0.05 level of significance. Findings from the study revealed that the effect of information technology on the operations of banking institutions in banks between male and female staff move in the same direction which avers that information technology on the operations of banking system has increased efficiency and improved customer service, transforms the way people do things; like, convenience and ease of use for banks transactions. Findings also revealed that the various ways in which information technologies are used in bank operations are through digital Banking Platforms, fraud detection and others. It will be concluded that the effective use of information technology on the performance of bank is to enhance customer data, security and the adoption of information technology on the profitability of Nigerian banks. However, it was recommended that banks should improve their services and to be innovative in using information technology in their banks as this will enable the company to earn a supernormal profit, grow and advance.