EVALUATION OF THE ECONOMIC IMPLICATION OF ELECTRONIC BANKING IN NIGERIA BANKS (A CASE STUDY OF ACCESS BANK)

ABSTRACT This study examines the relationship of electronic-banking on customer service delivery. The study utilized 120 access bank customers as the study population. Based on the formula of Dillman (2007) the study arrive at 80 as the sample size. A survey research design was adopted. Using the statistical tool of Descriptive statistical tools, such as frequencies, percentages, means, standard deviations using statistical package for social sciences version 23 (SPSS v23). Based on the main objective the method of Product Moment Correlation (r) were employed to ascertain the association between each pair of the variables and also the intercorrelation among them. It’s indicated that there is a positive relationship between e-banking and customer service delivery. Similarly the result also revealed that there is a positive and significant relationship between e-banking and customer loyalty among deposit money bank. This indicates that e-banking play a pivotal role toward the improvement of their service to their respective customers. Future studies should give emphasis on the on other related variables that affect their respected services which may affect their relationship with their customers. These factors may include network issue, customer attendant approach, etc.