THE IMPACT OF CONFLICT MANAGEMENT ON EFFECTIVE JOB PERFORMANCE OF AN ORGANIZATION (A CASE STUDY OF NATIONAL CEREAL RESEARCH INSTITUTE BADEGGI)

The study aimed at conflict management on effective job performance of an organization, a case study of National Cereal Research Institute Badeggi. The specific objectives includes; to determine the extent trade dispute management can influence employees’ turnover in NCRI, Badeggi; to determine the extent in which grievance management can influence employees’ morale of NCRI, Badeggi and to determine the relationship between pilferage minimization and market share in NCRI, Badeggi. Primary data was collected by use of both structured and unstructured questions across the strata and secondary data was gathered from various sources. The population of the study was 770 and the sample used is 266. Responses were analyzed using both descriptive and graphical techniques. It was observed that effective conflict management helps reduce workplace stress and tension, which can enhance job satisfaction and performance. Employees who perceive that conflicts are managed well are generally more motivated and productive. It was also shown that proper conflict management encourages open communication and feedback. This can lead to better understanding among team members and more efficient problem-solving, which contributes to improved performance. It was concluded that the implementation of effective conflict management techniques, such as mediation, negotiation, and training, helps in resolving disputes amicably and fostering a supportive work environment. The researcher recommends that organizations should establish and communicate a clear conflict management policy that outlines procedures for addressing and resolving conflicts. This policy should emphasize the importance of early intervention and provide a structured approach for employees to voice and resolve their concerns. Keywords: Conflict, Management, Job Performance, employees, & Organization