DIVERSITY MANAGEMENT AND FIRM PERFORMANCE IN DEPOSIT MONEY BANKS: A STUDY OF ACCESS BANK OF NIGERIA PLC
Abstract
This study examined the relationship between diversity management and firm performance in deposit money banks with particular reference to Access Bank Nigeria Plc. Workforce diversity has become an important issue in modern organizations due to globalization and increased workforce heterogeneity. The study focused on gender diversity, age diversity, and cultural diversity as key components of diversity management. A descriptive survey research design was adopted for the study. Data were collected using structured questionnaires administered to employees of Access Bank Nigeria Plc. The data collected were analyzed using descriptive statistics and regression analysis. The findings revealed that effective diversity management significantly improves firm performance through increased innovation, improved decision-making, and enhanced employee productivity. The study concludes that diversity management is an important strategic tool that can enhance organizational competitiveness and sustainability in the banking sector. It recommends that banks should implement inclusive policies and diversity training programs to maximize the benefits of workforce diversity.
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