STUDENT COMPLAINT AND FEEDBACK MANAGEMENT SYSTEM
Abstract
The Student Complaint and Feedback Management System (SCFMS) is designed to address the persistent challenges faced by Nigerian universities in handling student grievances effectively. This project focuses on the University of Delta, Agbor, and proposes a digital platform that streamlines the submission, tracking, and resolution of student complaints and feedback. Built using modern technologies such as PHP Laravel, Vue.js, and MySQL, the system provides a user-friendly interface accessible to students and administrative staff. It offers real-time notifications, complaint categorization, and data analytics to identify recurring issues and enhance institutional responsiveness. The implementation of SCFMS aims to promote transparency, improve communication between students and administrators, and foster a culture of accountability and continuous improvement. Testing results demonstrate that the system improves complaint resolution times and user satisfaction, making it a valuable tool for enhancing the overall student experience.
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