AN APPRAISAL OF PUBLIC HEALTH CARE WORKERS ATTITUDE TOWARDS SERVICE DELIVERY IN FEDERAL MEDICAL CENTRE AZARE .

ABSTRACT This research work assesses public appraisal on Health care workers attitude towards service delivery. The study employed social cognitive theory to guide the research assumption. The objective of the research includes the general objective of the study is to examine public Appraisal of the health care workers attitude towards service delivery in Federal Medical centre Azare and the specific objectives are: to determine the attitudes of health care workers towards patients in Federal Medical Centre Azare, to identify the challenges faced by patients in seeking medical attention in Federal Medical Centre Azare. The study was based on quantitative method in which a total population of 172 in which a sample random method or technique were used in conjunction with Yemani formular to sample of 141 respondents for the study. The data were presented using simple percentage and presented in tabular form. The study found out that; Patients tend to suffer more from the maltreatment in the hands of some health care workers, shouting rudely to patients, in some cases even beating the sick ones more especially in the labour room and health workers are also notorious for their unbridled hostility towards relations of patients. The following recommendations are made; There should be adequate training and retraining of staff oh human relations to ease and reduce the complexities on attitudes of health care workers towards service delivery. There should be review of health care workers attitude through evaluating performance appraisal. Sanction should be made on maltreatment of patients to ensure service delivery. Keywords: Attitudes, Care, Centre, Challenges, Health, Identify, Medical, Patients, Workers