DEVELOPMENT OF AN IDENTITY MANAGEMENT SYSTEM: A CASE STUDY OF IKA SOUTH LOCAL GOVERNMENT AREA

In many developing regions, including Nigeria, identity management at the local government level remains largely manual, resulting in inefficiencies, security risks, and poor service delivery. Ika South Local Government Area is no exception, with its reliance on paper-based systems leading to data inconsistencies, delays, and limited access to citizen information. This study aims to design and implement a web-based Identity Management System (IMS) tailored to the needs of Ika South. The system is intended to enhance the accuracy, security, and efficiency of identity registration and verification processes, while also supporting improved public service delivery and governance. The methodology employed a structured Waterfall development model, involving requirement gathering through interviews and observations, followed by system design, implementation using Laravel (PHP), MySQL, and Bootstrap, and testing using both manual and automated methods. Key features of the system include secure registration and login, a centralized citizen database, identity verification tools, and reporting functionalities. Results showed that the new system significantly improved identity data integrity, reduced duplication, and enhanced the speed and security of data retrieval. Administrative staff reported increased efficiency in handling citizen information, and the platform demonstrated scalability for future expansion. The study concludes that a digital identity management system is both feasible and beneficial for local government operations. It is recommended that Ika South LGA adopt the system officially, invest in staff training, enforce data privacy measures, and plan for future enhancements such as biometric integration to ensure long-term sustainability and public trust.