EFFECT OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF BANKING INDUSTRIES (A CASE STUDY OF SELECTED BANKS IN ANYIGBA, KOGI STATE)
Abstract
ABSTRACT
Some of the tropical issues posing serious problems in both the private and sector are advances in technology. The sector that has been most radically affected is the financial sector. This information technology has become a critically business resource because its absence could result in poor decision and ultimately business failure. In this regard, the researcher investigated the effect of information technology on the growth and development of banking industry in Nigeria. The work paid attention to the concept of information technology, history of information technology, evolution of Nigerian banking industry, banking operations in Nigeria, application of information technology in Nigerian banking industry, the role of information technology in Nigerian banking industry, and the problems and challenges of information technology in Nigerian banking industry. The study examined the performance of the big three (3) commercial banks in Nigeria that adopts information technology in their banking operations. Information Technology (IT) adoption significantly facilitates wide and speedy service delivery to customer. Information Technology (IT) adoption significantly enhances customers satisfaction also Information Technology (IT) adoption significantly minimizes fraud in the Nigeria banking industry. The researcher concluded that the introduction of information technology in Nigerian banking industry has immensely developed our banking sector.
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