AN EVALUATION OF THE IMPACT OF PUBLIC SECTOR REFORM ON SERVICE DELIVERY (A CASE STUDY OF KAURA NAMODA LOCAL GOVERNMENT ZAMFARA STATE)

This study evaluated the impact of public sector reform on service delivery in Kaura Namoda Local Government Area, Zamfara State. The research was driven by concerns over persistent inefficiencies, corruption, and poor service outcomes within local governance structures despite multiple reform initiatives. The study adopted a descriptive survey design and relied on both primary and secondary data. A total of 200 structured questionnaires were administered to civil servants, community members, and political stakeholders using stratified random sampling. Data were analyzed using descriptive statistics and Chi-square tests. The findings revealed a moderate level of awareness of reform initiatives among the populace, with many respondents acknowledging improvements in accessibility and efficiency of services. However, key challenges such as political interference, corruption, inadequate funding, lack of skilled personnel, and poor monitoring and evaluation mechanisms were identified as significant obstacles to reform success. The hypothesis testing confirmed a statistically significant relationship between public sector reform and improved service delivery. The study concluded that while public sector reforms in Kaura Namoda have had a positive impact, their effectiveness is hindered by structural and institutional challenges. Recommendations include stronger political will, better transparency and accountability, enhanced public engagement, adequate funding, and comprehensive capacity-building efforts. Strengthen Political Will and Leadership Commitment: Public sector reforms must be championed by credible and committed political leaders who are willing to insulate the process from partisan interests and corruption These steps are essential to achieving sustainable improvements in public service delivery at the local government level.