INSTITUTIONAL MANAGEMENT AND STUDENT SATISFACTION AT ACHIEVERS UNIVERSITY OWO, NIGERIA

This study investigates the relationship between institutional management and student satisfaction at Achievers University, Owo, Nigeria. The effectiveness of institutional management, encompassing administrative processes, academic support, resource allocation, and student engagement, plays a crucial role in determining the level of satisfaction among students. A mixed-methods approach was adopted, combining quantitative data collected through structured questionnaires administered to students with qualitative insights gathered from interviews with staff and students. The findings indicate that efficient management practices, particularly in the areas of communication, academic service delivery, and welfare provision, significantly enhance student satisfaction. However, challenges such as inadequate infrastructure and delayed responses to student needs were identified as areas requiring improvement. The study concludes that strengthening participatory management, improving facilities, and fostering an inclusive environment are key to enhancing students’ educational experience. These insights provide valuable guidance for institutional leaders seeking to improve student satisfaction and overall institutional performance.