"CONFLICT MANAGEMENT STRATEGIES USED BY MANAGERS' IN SHORE GAS AND OIL LIMITED, SEDECO, UDU LGA, DELTA STATE".
Abstract
" establishes the foundation of the study by detailing the background, objectives, and parameters of the research into conflict management at Shore Gas and Oil Limited.
The chapter is organized into the following nine sections:
1.1 Background to the Study
This section introduces conflict as an inherent and inevitable part of human organizations due to diverse backgrounds, skills, and goals among employees. It notes that while conflict is often seen as disruptive, if handled constructively, it can serve as an agent for organizational growth and development. It highlights that managers spend a significant portion of their time (estimated at 30-40%) managing or preventing conflict.
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