AN APPRAISAL OF MANPOWER PLANNING AND DEVELOPMENT IN THE SERVICE INDUSTRY (A CASE STUDY OF POLARIS BANK, DAMATURU BRANCH)
Abstract
ABSTRACT
This study provides an appraisal of manpower planning and development in the service industry, with Polaris Bank Damaturu Branch as a case study. The primary objective was to examine the manpower planning strategies adopted, assess the effectiveness of development programs, identify challenges, and determine the impact of these practices on organizational performance. The research adopted a descriptive survey design. Data were collected from staff of Polaris Bank Damaturu using questionnaires and interviews. The findings reveal that the bank implements strategies such as recruitment planning, training needs analysis, and performance evaluations. However, challenges such as rapid technological changes, budget constraints for training, and high employee turnover were identified . The study concludes that effective manpower planning and development significantly enhances organizational efficiency and employee productivity. It recommends that Polaris Bank should increase its investment in continuous training, align development programs with current industry trends, and address staff welfare to mitigate turnover.
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