HUMAN RELATIONS SKILLS REQUIRED OF OFFICE TECHNOLOGY AND MANAGEMENT GRADUATE (A STUDY OF UNEC, ENUGU)

This project work titled “Human relations skills required of Office Technology and Management Graduate (A study of UNEC, Enugu). Good human relations/interpersonal skills of secretaries ensure good quality in both human and material resources in industries. This research work has purpose: Ascertain the Human relations skills secretaries require for effective job performance in industries, Determine the perception of the secretaries, bosses on the human relations skills secretaries require for effective job performance. Find out the perceptions of the secretaries on the human relations skills secretaries require for effective job performance. Ascertain the challenges of human relation skills secretaries require for effective job performance. Questionnaire items were used to collect information from the respondents which were analyzed by simple percentages. Also, instrument used for data collection, method of data analysis and the sampling techniques all contained in this chapter. Chapter four deals with the analysis and interpretation of results which were analyzed by simple percentages. Finally, in chapter five, discussion of findings, conclusion and some recommendations were also made based on the findings.