TIME MANAGEMENT AND CORPORATE EFFICIENCY OF DEPOSIT MONEY BANKS IN PORT HARCOURT, RIVERS STATE

Abstract This study examined the relationship between Time management and corporate efficiency of money deposit banks in Rivers state. For the purpose of this study, the cross sectional research design was adopted which is a sub element of the quasi experimental design. The population of the study included banks and their branches within port Harcourt of rivers state, the target population comprises of managers and supervisors which totalled 128. The research instrument used for collection of data was a structured questionnaire and to ascertain the that the instrument was reliable a chronic alpha instrument was applied in this study. Data analysis collected using questionnaires will be sorted out using the (SPSS).The study concluded that, there is a significant relationship between Self-Efficacy and Service Quality of commercial banks in Port Harcourt. There is a significant relationship between Self-Efficacy and Customer Satisfaction of commercial banks in Port Harcourt. There is a significant relationship between Self-Monitoring and Service Quality of commercial banks in Port Harcourt. There is a significant relationship between SelfMonitoring and Customer Satisfaction of commercial banks in Port Harcourt. It's recommended that the management of commercial banks should consider and encourage the factors that promote proper time management of employees on the job, if this is done, the commercial banks will experience service quality and increase their customer base. The management of commercial banks should make self-monitoring a very important base and requirement during interviews before employing any staff, this would improve the satisfaction received by their customers and promote their public image. Commercial bank managers should make sure that their staff always have their focus on delivering quality service at all times to promote positive image in the minds of their customers. The managers of commercial banks should sponsor or organize lectures and seminars for their staff on self-monitoring and self-efficacy as it relates to the efficiency status of their bank.