PROBLEMS OF MODERN COMMUNICATION TOOLS IN THE DEVELOPMNT OF OFFICE TECHNOLOGY AND MANAGEMENT PROFESSION IN SELECTED COMMERCIAL BANKS IN ENUGU METROPOLIS

This study investigates the problems of modern communication tools in the development of the Office Technology and Management (OTM) profession in selected commercial banks in Enugu Metropolis. As modern communication technologies, such as email, instant messaging, and video conferencing, become integral to office operations, their impact on the OTM profession cannot be overlooked. The research aims to identify the challenges these technologies pose, including issues related to skill adaptation, efficiency, and professional relevance. Using a mixed-method approach, data were collected from OTM professionals and bank employees through questionnaires and interviews. The findings reveal that while modern communication tools enhance speed and ease of communication, they also introduce challenges, such as technology-induced stress, the need for continuous upskilling, and the risk of reduced job roles for OTM professionals. The study concludes that for the OTM profession to thrive, there is a need for targeted training programs and a strategic approach to integrating communication technologies. Recommendations include fostering a culture of continuous learning and collaboration between banks and educational institutions to ensure OTM professionals remain competitive and adaptable in the rapidly evolving banking indus