THE IMPACT OF HUMAN RESOURCES MANAGEMENT IN PROMOTING INDUSTRIAL HARMONY IN NIGERIA (A STUDY OF NIGERIA LABOUR CONGRESS, MAIDUGURI, BORNO STATE, NIGERIA).
Abstract
ABSTRACT
This study examines the impact of human resource management (HRM) in promoting
industrial harmony in Nigeria, with specific reference to the Nigeria Labour Congress (NLC),
Maiduguri, Borno State. The research was motivated by the persistent industrial conflicts,
strikes, and disputes between employers and employees in Nigeria, which often hinder
organizational productivity and national development. The study aimed to assess how effective
human resource management practices—such as employee relations, communication,
6
motivation, conflict resolution, and collective bargaining—contribute to maintaining
industrial peace and harmony. A descriptive survey research design was adopted, and data
were collected through structured questionnaires and interviews administered to NLC
officials, union members, and selected employees from affiliated organizations within
Maiduguri. The study utilized both primary and secondary sources of data, while the Taro
Yamane formula was applied to determine an appropriate sample size. Data were analyzed
using descriptive statistics such as frequency tables and percentages to interpret respondents’
opinions. Findings revealed that effective human resource management practices play a
crucial role in promoting industrial harmony by fostering open communication, fair treatment,
and trust between employers and employees.
Full-Text Access Notice
In accordance with the NERD Policy on promoting peer-reviewed publication, public access to the full text of a project, thesis or dissertation is restricted for three years, allowing the author and supervisors sufficient time to pursue peer-reviewed publication.
During this period, researchers with legitimate academic or research purposes may request authorisation directly from the author to enable NERD to release the indexed full texts of the work using the form below.