EVALUATION OF THE PERFORMANCE OF A PROFESSIONAL SECRETARY AND A COMPUTER OPERATOR IN AN ORGANIZATION

ABSTRACT This study aims to assess and compare the performance of professional secretaries and computer operators within an organizational context. As organizations increasingly rely on technology for various tasks, the roles of professional secretaries and computer operators have evolved, demanding a reevaluation of their respective contributions to organizational success. The research employs a mixed-methods approach, combining quantitative metrics and qualitative assessments to comprehensively evaluate the performance of professional secretaries and computer operators. Key performance indicators, including efficiency, accuracy, communication skills, adaptability, and technological proficiency, will be quantitatively measured. Additionally, qualitative data will be gathered through interviews and surveys to explore factors such as job satisfaction, job engagement, and the perceived impact of their roles on organizational objectives. The study also considers the evolving nature of the workplace, where the integration of artificial intelligence and automation has influenced traditional job roles. The impact of technology on the roles of professional secretaries and computer operators will be analyzed to understand how these professionals navigate and contribute to the digital transformation of the workplace. The findings of this research aim to provide organizations with insights into optimizing the performance of professional secretaries and computer operators. It will also contribute to the broader understanding of the changing dynamics within the workforce, shedding light on the skills and attributes that are crucial for success in these roles in the contemporary business environment. The results may inform organizational policies, training programs, and recruitment strategies to enhance the overall efficiency and effectiveness of these essential positions within the organization.