ROLE OF MANPOWER TRAINING AND DEVELOPMENT IN ENHANCING EMPLOYEE PRODUCTIVITY A CASE STUDY OF UNITED BANK FOR AFRICA PLC (UBA) KAKURI BRANCH KADUNA STATE

ABSTRACT This study was carried out to find out the role of manpower training and development in enhancing employee productivity a case study of United Bank of Africa Plc (U.B.A) Kakuri Branch Kaduna State. The study determined if training could be an instrument of achieving organizational objectives in Nigeria Banking system. The study used survey research method where data was generated through both primary and secondary source. The primary data was collected through the use of questionnaire in soliciting information from the respondents about manpower training and development. The secondary data was collected through text books, reports, documents, journals, articles, etc.The entire population of the case study is 50, However, the common sample size according to EzejielveOgow (1990) states that the researcher should try to obtain 25% of the whole population. The researcher therefore used the entire population of United Bank for Africa Plc Kakuri Branch Kaduna State as simple size of the study for effective representation and efficient analysis. The researcher used simple percentage in analyzing data. This study was able to confirm that 'training motivates employees to work harder, improves knowledge and skill and change attitude. It was also found out that there could still be appreciable improvement in the performance of banks worker via training and development. From the study conducted and findings therefore, one is apt to conclude that the role of manpower training and development is visibly significant giving credence to the established fact as submitted in the study carried out. It is probably axiomatic, if not tautological to say that the quality, image, responsiveness and efficiency of an organization depend incalculably upon the outlook, orientation motivation and commitment of its manpower.