EMPLOYEES TRAINING PROGRAMS IN PUBLIC ADMINISTRATION: THE CHALLENGES OF INFORMATION OVERLOAD

ABSTRACT This study explores the role and challenges of employee training programmes in addressing information overload within organizations, using a qualitative research approach. In today’s information-heavy work environments, employees often struggle with managing excessive data, leading to reduced productivity and increased stress. The study investigates effective training strategies to help employees manage information overload, based on interviews with employees and training managers from various industries. The findings show that training programs focusing on skills like critical thinking, digital literacy, and prioritization are essential for helping employees handle large volumes of information. However, the research also identifies challenges, such as limited resources, varying employee learning preferences, and resistance to new training methods, that hinder the effectiveness of these programs. The study concludes with suggestions for designing employee-centric training programs that address these challenges and improve employees’ ability to manage information. These recommendations aim to reduce stress, increase job satisfaction, and enhance productivity by creating more manageable and effective training experiences.