NURSING CARE AND PATIENT SATISFACTION AMONG PATIENTS IN JOSEPH AYO BABALOLA UNIVERSITY MEDICAL CENTER IKEJI-ARAKEJI, OSUN STATE
Abstract
ABSTRACT
According to the American Nursing Association (ANA), patient satisfaction with nursing care is referred to as patient’s values and attitudes towards the care they received from the nurses during their stay in the hospital.This study is aimed at assessing the nursing care and patient satisfaction among patients in Joseph Ayo Babalola University Medical CenterIkeji-Arakeji, Osun State. A descriptive design was used for this study. A random sampling technique was used to recruit 124 respondents. A well structured questionnaire was used as instrument of data collection. The responses were analyzed with descriptive statistics (Frequency & percentage table) and association between categorical variables was tested by chi square test. Most of the respondents 76(61.3%) were females,76(61.3%) were between 21-25 years. The findings of study generally revealed that respondents65(52.4%) ratedthe professionalism of nursing staff good, 63(50.8) indicated that their nursing needswere mostly met. 90(72.6) indicated they were involved in decision regarding their and treatment. 85(68.5%) indicated there were no instances the nursing care exceeded or fall short of their expectations,104(83.9) had negative perception about the attitude of the staff, 70(56.5%) had negative perception about the cleanliness of the environment,76(61.3) had negative perception about the communication between patient and staff, 102(82.3%) had negative perception about reduced time wasting. There is significant relationship between quality of nursing care and satisfaction of patients at theJoseph Ayo Babalola University Medical Center. It is recommended that Implementation of regular training programs to improve customer service skills, communication, and emotional intelligence among nursing staff. Provision of training on interdisciplinary collaboration and team-based care models to foster better coordination with other healthcare providers
Keywords: Nursing care, PatientSatisfaction, Patient
Word counts: 271 words
Full-Text Access Notice
In accordance with the NERD Policy on promoting peer-reviewed publication, public access to the full text of a project, thesis or dissertation is restricted for three years, allowing the author and supervisors sufficient time to pursue peer-reviewed publication.
During this period, researchers with legitimate academic or research purposes may request authorisation directly from the author to enable NERD to release the indexed full texts of the work using the form below.