EFFECT OF ORGANIZATIONAL VALUE SYSTEM ON EMPLOYEES PERFORMANCE IN THE SERVICE INDUSTRIES A STUDENT OF FIRST BANK NIGERIA PLC BAUCHI BRANCH
Abstract
ABSTRACT
This study explored the effect of the organizational value system on employee performance in the service industry, with a specific focus on First Bank Nigeria Ple. Bauchi Branch. Organizational values, which represent the principles, ethics, and standards guiding a company, play a crucial role in shaping employee behavior, motivation, and overall productivity. The research aimed at investigating how these values influence the performance of employees in the banking sector, particularly in terms of job satisfaction, commitment, and effectiveness. A mixed-method approach was employed, involving surveys and interviews with employees of First Bank Nigeria Ple to gather both quantitative and qualitative data. The findings suggest a strong correlation between a well-structured value system and improved employee performance, as employees who align with the organization value exhibit higher level of productivity and engagement. Recommendations are provided for further strengthening value systems within service industries to enhance employee performance and organizational success
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