EFFECT OF HUMAN RESOURCES TRAINING AND DEVELOPMENT ON WORKERS PRODUCTIVITY

ABSTRACT The project titled “Effect of Human Resources Training and Development on Workers Productivity (A study of Zenith Bank Plc Enugu)”. The main objectives of this research project work are to Examine the relationship between knowledge acquisition and task completion rate in Zenith Bank Plc, Enugu. Evaluate the effect of job performance enhancement on customer satisfaction in Zenith Bank Plc, Enugu. Ascertain the effect of communication skill on employee engagement in Zenith Bank Plc, Enugu. To achieve the aim of this project research work the researcher adopted descriptive research design. The population of this study comprises staff of Zenith Bank Plc Enugu with is 100 staff, the sample size used was 30 and it was determined using Taro Yamani Formular. The researcher uses primary and secondary sources of data collection. The data collected was done using the simple percentage formula while the hypotheses were tested using chi-square statistical tools. All the hypotheses tested received statistical data support. Hence their alternative hypotheses were all accepted and null hypotheses were rejected. From hypotheses 1 it is proven that there is a significant relation between knowledge acquisition and task completion rate among employees of Zenith Bank Plc, Enugu. The calculated X2 value is greater than the table value (3.841=25.8) > (3.841 = 7.6) > (3.841 = 7.8). The study therefore recommended that every organization especially (Zenith Bank Plc Nigeria) should focus on job performance enhance and effective communication skill among employees to enable them to be more improved on Collaboration to reduce poor performance in an organization.