IMPACT OF STAFF TRAINING AND DEVELOPMENT ON ORGANIZATIONAL PERFORMANCE IN GENERAL HOSPITAL OGOJA
Abstract
The main objective of the study was to examine the impact of training and development on
organizational performance in General hospital Ogoja. The specific objectives were to
determine the relationship between training delivery style and the market share of General
hospital Ogoja, to examine the relationship between employee perception of training and
customer satisfaction in General hospital Ogoja and to determine the relationship between
training design and employee service delivery in General hospital Ogoja. This study
applied descriptive studies design. The researcher adopted the Simple Random sampling
method in selecting respondents from the target population which comprises of
management and non-management staff’ of General hospital Ogoja. The Taro Yamane
Jormula was used to draw out the sample size. The primary data collection instrument of
this study was a structured questionnaire. To investigate the relationship between the
dependent and independent variables, the Pearson Product moment correlation
(correlation coefficient) was used. The study found out that there is a significant
relationship between training delivery style and the market share of General hospital
Ogoja. The study found out that there is a significant relationship between employee
perception of training and customer satisfaction in General hospital Ogoja. The study also
revealed that there is a significant relationship between training design and employee
service delivery in General hospital Ogoja. The study recommended that management of
General hospital Ogoja should integrate training laterally in all departments to enable
employees to be equipped to compete effectively in business by offering quality services
within minimum time. This should be done through training sessions and seminars.
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