KNOWLEDGE MANAGEMENT CAPABILITIES AND SMES PERFORMANCE SMES IN COMPUTER VILLAGE IKEJA, LAGOS
Abstract
Knowledge-driven economy, effective management of knowledge resources is critical to
competitiveness and sustainability of small and medium-sized enterprises (SMEs) in
developing nations. Despite SMEs’ significant contributions to employment and economic
development, particularly in Nigeria, many still face constraints such as inadequate
infrastructure, limited technology adoption, and informal knowledge-sharing practices,
attracting scholarly attention. This study investigated the relationship between knowledge
management capabilities: comprising knowledge acquisition, application, storage, and
creation, with a view to examining performance within the dynamic context of Computer
Village, Ikeja, Lagos. Survey design was employed. Data were collected from 375 SMEs using
structured questionnaires and subjected to descriptive and regression analyses, using Statistical
Package for Social Sciences (SPSS). All four dimensions of knowledge management
significantly and positively impacted SMEs’ performance and influenced innovation,
operational efficiency, and customer satisfaction. These findings highlight the importance of
structured knowledge practices over informal methods to prevent knowledge loss and enhance
competitive advantage, recommending that SMEs should invest in digital tools for knowledge
storage, to cultivate cultures that encourage sharing and innovation, and to leverage external
collaborations to enrich knowledge bases, which are crucial for business owners, policymakers,
and stakeholders aiming to harness knowledge as a strategic asset to drive sustainable growth
and resilience in Nigeria’s SME sector.
Keywords: Knowledge Management, SMEs, Performance, Knowledge Capabilities,
Computer Village, Lagos, Nigeria.
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