EFFECT OF CORPORATE CULTURE ON EMPLOYEE PERFORMANCE: A STUDY OF UNITED BANK FOR AFRICA (UBA) PLC, BAUCHI METROPOLIS

ABSTRACT This study investigated the impact of corporate culture on employee performance, productivity, and engagement at United Bank for Africa (UBA) Bauchi, Nigeria. Utilizing a descriptive survey design, data were collected from 87 employees through a structured questionnaire adapted from Humphrey employing a five-point Likert scale. Descriptive statistics and regression analysis, conducted via SPSS version 25, revealed that corporate culture significantly influences employee outcomes. This findings indicate that a supportive culture emphasizing teamwork, clear leadership communication, and professional development enhances performance (mean = 4.36) and productivity with leadership communication being the most impactful factor Engagement is strongly driven by valuing employee input and fostering a sense of belonging, though inconsistencies in cultural application occasionally hinder commitment. Bureaucratic processes were identified as a barrier to productivity, suggesting a need for structural improvements. Regression models showed high explanatory power (R² ≈ 0.89–0.90), confirming corporate culture’s significant role in driving workplace outcomes. The study recommended regular leadership training, enhanced training programs, and consistent cultural practices through employee feedback forums to optimize performance, productivity, and engagement. These findings offer valuable insights for UBA and similar organizations in semi-urban banking contexts, highlighting corporate culture as a strategic asset for organizational success.