PATIENT SATISFACTION WITH HEALTHCARE AND ITS ASSOCIATED FACTORS AMONG OUT-PATIENTS IN LAUTECH TEACHING HOSPITAL, OGBOMOSO, OYO STATE
Abstract
ABSTRACT
Patient satisfaction with healthcare services is a critical aspect of healthcare quality, with implications for patient well-being, treatment adherence, and the overall performance of healthcare systems. Thus, this study aimed to assess the level of patient satisfaction with healthcare and its associated factors among outpatients in LAUTECH Teaching Hospital, Ogbomoso, Oyo State. A descriptive research design was adopted for the study. Systemic sampling technique was used to select a sample size of 304 students. Data was collected using a self-administered questionnaire with reliability index of 0.863. Two research questions were answered using descriptive statistics, also, two hypotheses were tested using inferential statistics of Pearson correlation coefficient at 0.05 level of significance. Study revealed that, majority (55.3%) of the respondents had high level of satisfaction as majority (48%) claimed that they never experience complications during/after their treatment, although most (37.8%) objected to registration process been smooth. Study revealed that major factors identified by the respondents included: effective communication (100%), empath (100%), timeliness (100%), health education (83.2%), affordability of healthcare services (83.2%), active involvement in health management (75.3%). Hypothesis tested revealed that there is significant relationship between the (age, level of education) of the respondents and their level of satisfaction with healthcare services at (P=0.00), (P=0.012). Also, between the level of satisfaction and their (affordability of healthcare services and active involvement in health management) at (P=0.00). In order to increase patient satisfaction, hospital management organizations and health service providers must focus on making health services more affordable and reducing waiting times for appointments and the registration process.
Keywords: Patient, Satisfaction, Healthcare, Associated factors.
Word count: 249
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