THE IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON THE PERFORMANCE OF STAFF IN NIGERIA BANKING SECTOR (A CASE STUDY OF ACCESS BANK CALABAR BRANCH CROSS RIVER STATE)

ABSTRACT This study is about, The Impact of Information Communication Technology on the Performance of Staff in Nigeria Banking Sector (A Case Q/Keystone Bank Calabar Branch Cross River State) The objective of the study is to assess the impact of ICT on the overall staff productivity in Nigeria Banking Sector. A case of Keystone bank Calabar branch. three research questions and hypothesis was crafted 10 guide the study. A descriptive survey design was utilized for the study. 60 employees of Keystone Bank Calabar Branch, who constituted the population of the study from which a sample size 52 was derived with the aid Taro yamane formula. Questionnaires were used to gather relevant data from the respondents and the data was analyzed with the aid of Chi Square. The adoption ICT has a significant impact on employee productivity. Furthermore, the study found that they ICT has a significant effect on staff productivity in Keystone Bank Calabar branch. It was then concluded that there is Strong relationship between formalion and communication technology (ICT) and staff productivity. There is also no doubt that information communication technologies have made a significant penetration into the banking sector. Recommendation were made, that the banks should improve more on its information technology so as to enhance staff productivity and also the use of (ICT) in the banking sector should not only be restricted to the cities alone, rural banking should also be improved upon. It was also recommended that from time to time there should be in-house and external training for staff on new concept and technological development in the world of ICT.