IMPACTOFCOMMUNICATIONONORGANISATIONALEFFICIENCY: ASTUDYOFENUGUNORTHLOCALGOVERNMENTAREAOF ENUGUSTATE.
Abstract
This study focused on impactofcommunication on organisational
efficiency:AstudyofEnuguNorthLocalGovernmentAreaofEnuguState.
Surveyresearchdesignwasusedtocarryoutthisstudy.Thespecific
objectivesofthisstudyincludetofindoutcommunicationisimpactfulon
organisationalefficiency;to find out effects of lack of effective
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communicationonorganisationalefficiencyandtoascertainifeffective
communication is needed organisationalefficiency.Three research
questionsandthreehypotheseswereformulatedtoguidethestudy.The
studywassupportedwithCriticalTheorywhichisorientedatcritiquingand
changingsocietyasawholeunlikethetraditionaltheoryorientedonlyto
understandingorexplainingit.Asampleof399respondentsweredrawn
from apopulationof347,500peopleusingtheTaroYamaneformular.The
measuring instrument of the study was questionnaire which was
structuredcloseendedquestions.Copiesweremadeandadministeredto
elicitdatafrom therespondents.Theresearchquestionswereanalyzed
usingsimplepercentagetablewhiletheresearchhypothesesweretested
usingchi-squarestatisticaltable.Basedonthehypothesestested,itwas
foundthatcommunicationisimpactfulonorganisationalefficiency;there
areeffectsoflackofeffectivecommunicationonorganisationalefficiency
andeffectivecommunicationisneededfororganisationalefficiency.At
theendofthestudy,theresearcherrecommendedamongothersthat;
employersshould organiseseminarsforemployeeson importanceof
effective communication on organisationalgrowth and development;
organisationsshouldhaveappraisalexerciseonthepracticeofeffective
communication for both management and non-managerial staff;
communication experts should be occasionally invited to train
organisationalpersonnelonkeycommunicationskillsandmanagement
should makeiteasyforneeded freeflow ofinformation to enhance
effectivecommunicationfrom toptolowerlevelsofpersonnel.
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