THE IMPACT OF ELECTRONIC BANKING (E– BANKING) ON FINANCIAL INCLUSION IN NIGERIA (2014 – 2022)

This research examined the impact of electronic banking (e-banking) on financial inclusion in Nigeria. The objectives of the study were to determine the extent to which transactions through the Mobile/Telephone banking services has impacted the banking customers such as easy access to financial services in Nigeria; to investigate the extent to which transactions through the Point of Sale machine impacted banking customers in terms of easy access to financial services Nigeria; to determine how far transactions through the Automated Teller Machine impacted banking customers in terms of easy access to financial services in Nigeria; and to determine how far transactions through the Internet banking services has impacted on banking customers in terms of easy access to financial services in Nigeria. The study adopted multiple regression analysis to analyze the data. The findings revealed that transactions using mobile/telephone banking had positive and non-significant impact on the banking customers in Nigeria; transactions using point of sales machine (POS) had a negative and non-significant impact on the banking customers in Nigeria; transactions using ATM had positive and non-significant impact on the banking customers; and transactions using internet channel had a negative and non-significant impact on the banking customers in Nigeria. It was thus recommended that studies should disaggregate financial inclusion into states or regions and examine the impact of bank electronic payment instruments on state or regional levels. This will assist in proffering policies that will be region specific.