IMPACT OF RECRUITMENT PRACTICES ON WORKERS PERFORMANCE: STUDY OF ATBU MICROFINANCE BANK

Recruitment serves as the entry point of manpower into an organization and the path an organization must follow to attract the right individuals for their culture and vibes so that the overall strategic goals are achieved which in turn increase performance level. So, the general objective of the study is to assess the impact of recruitment practices on workers performance in ATBU microfinance bank. Specifically, the study addressed the following; determine the impact of recruitment practices on staff quality of work in Abubakar Tafawa Balewa University microfinance bank, assess how recruitment practices affect accuracy of staff in Abubakar Tafawa Balewa University microfinance bank and to know how recruitment practices affect customer service in Abubakar Tafawa Balewa University microfinance bank. The study was anchored on Resource Based Theory. Structured questionnaire was designed and use to collected data from 18 staffs of the bank using simple random technique. The structured questionnaire was highly reliable with the Cronbach alpha value of (α=0.815). The collected data was analyzed using percentage-frequency, mean and standard deviation and Linear regression. three hypotheses were tested at 0.05 and the result revealed that Recruitment practices had significant effect on Staff quality of Work (p value=0.042), Accuracy of staff (p value=0.000), and Customer Service (p value=0.015), The study conclusively demonstrated that recruitment practices played a pivotal role in shaping employee performance across multiple dimensions at Abubakar Tafawa Balewa University Microfinance Bank. It was recommended that the bank should adopt structured recruitment processes that prioritize candidates’ technical skills, attention to detail, and customer service orientation and also, Given the significant impact of recruitment on staff accuracy and service delivery, the bank should reinforce its onboarding procedures with targeted training modules focused on operational standards, financial transaction protocols, and customer engagement techniques.