SURVEY OF USER'S SATISFACTION WITH THE INFORMATION RESOURCES IN UNIVERSITY LIBRARY: A CASE STUDY OF BENUE STATE UNIVERSITY, MAKURDI.

This study examines users' satisfaction of university library with particular reference to Benue State University, Makurdi. The study was guided by five research questions. The study adopted a descriptive survey research design. The population of this study consisted of 6,321 400 Level students of Benue State University Makurdi, out of which 400 students were randomly sampled. The instrument used for the study was a structured questionnaire titled "User Satisfaction and Library Information Resources Questionnaire (USLIRQ)". Data from the respondents was analyzed using mean rating and Standard deviation to answer the research questions. The major findings arrived at were: There is high level of users' satisfaction with library information resources in Benue State University library. This is proven upon the premise that respondents have accepted that they are satisfy with the following library information resources; print publication available in the university library; e- resources available in the university library are adequate; the reading environment in the university library is conducive; they are also satisfy with the lending services of the university library and that the cataloguing services in the university library are satisfactory, Competence of library staff has impact on users' satisfaction with library services in Benue State University library, Makurdi. The level of users' satisfaction with library services in Benue State University library, Makurdi is high, there are also, numerous possible ways of improving user satisfaction in Benue State University library; this include library resources should be regularly updated; library staff should be well train; there should be proper user education; library should be properly equipped and leaning services should be improve upon. It was therefore recommended that Library resources should be regularly updated, Library staff should be well train, there should be proper user education Library should be properly equipped Lending services should be improve upon among others.