ELECTRONIC BANKING AND FINANCIAL PERFORMANCE OF LISTED DEPOSIT MONEY BANKS IN NIGERIA
Abstract
The banking industry has been tremendously influenced by technological
advancements just like the other aspects of life. The emergence of e-banking has
significantly redefined and transformed banks’ operations. Technology is viewed
as the major driving force in firms’ performance success. All banks irrespective
of whether local or foreign are investing heavily on emerging technologies that
assure customer satisfaction, effective and efficient service delivery in e-
banking.The study relied on descriptive study. The study was centered on 10 listed
deposit money banks governed and licensed in Nigeria. The study made use of
secondary data for the period 2015 to 2024 obtained from reports and
publications. Statistical package for the social sciences (SPSS) used to analyses
the data’s descriptive statistics. To determine the associations between the return
on assets and the electronic banking variables (POS value of transactions, mobile
banking value of transactions and internet banking value of transactions), a
multiple linear regression model was put to use. The study concludes that
electronic banking channels have varying effects on the financial performance of
deposit money banks in Nigeria. Mobile banking, while showing potential, has
yet to yield statistically significant improvements in ROA. Internet banking
remains underutilized, with no substantial influence detected. Most notably, POS
transactions—contrary to expectations—exert a significant negative effect on
profitability, likely due to operational inefficiencies, infrastructural burdens, and
security risks.This implies that while digital banking holds transformative
potential, banks must critically evaluate the cost-benefit bala
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