ASSESSMENT OF PATIENTS SATISFACTION OF NURSING CARE AMONG PATIENTS IN SURGICAL WARDS IN LAUTECH TEACHING HOSPITAL, OGBOMOSHO.
Abstract
Patient satisfaction is the extent to which the patients feel that their needs and
expectations are being met by the service providers.
Aim: This study aimed at assessing level of satisfaction of nursing care services among patients
in surgical wards of Lautech Teaching Hospital, Ogbomosho, Oyo state. The population of
interest consisted of 200 patients in surgical ward.
This was a descriptive research design and simple random technique was used in selecting
respondents. The instruments that was used for this study was collected using predesigned
questionnaire with inform consent and responses was analyzed using SPSS version 21.Majority
113(56.5%) to the respondents were between 19-29 years, 110(55%) to the respondents were
female. 145(72.5%) practices Christianity religion, 93(46.5%) of the respondents were married
and 163(81.5%) were Yoruba.
Result: The Results revealed that patients were satisfied with the nursing care rendered and
barriers to nursing care services rendered were determined to be patient-nurse ration which is
always high, unavailability of equipment and instruments and excess workload on nurses. Two
hypothesis set was also tested using chi-square at 0.05 level of significance and it was discovered
that there is significant relationship between the levels of knowledge of surgical patients of
LAUTECH Teaching hospital and satisfaction of nursing care service rendered at (P=0.005, X2
Cal=21.915a) and there is significant there is no significant relationship between the Socio
demographic of respondent and satisfaction of nursing care service rendered LAUTECH
Teaching Hospital at (P=0.055, X2 Cal=18.400a).
Conclusion: In conclusion, majority of the respondents had a satisfactory knowledge and also
satisfied with the nursing care provided in Lautech Teaching Hospital, Ogbomosho, Oyo state
and it was recommended that nurses should ensure that the management provides means of
promoting a conducive work environment which will reduce the stress and burnout among
nurses, and this enhances effective patient care.
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