CHALLENGES OF SECRETARIES IN COPING WITH MODERN OFFICE TECHNOLOGY IN SELECTED BUSINESS ORGANISATIONS IN ENUGU URBAN

This study has investigated the Challenges of Secretaries in Coping with Modern Office Technology in Selected Business Organisations in Enugu Urban, as a major objective. While the specific objectives are; to determine various technology facilities used by secretaries in this modern technology era in most business organisations in Enugu State, ascertain technological skills required by Secretaries in most Business Organisations in Enugu State, examine the challenges faced by Secretaries in a growing economy in Enugu Urban, and to x-ray the solutions to the challenges faced by office Secretaries in the Modern Business Organizations in Enugu State. The study employed a descriptive survey design method. Analysis was based on primary and secondary data generated through a structured questionnaire administered on respondents. The population size used for this study is 170; while the sample size is 119 which was determined from the total population of the study. Validation of instrument was through questionnaire administered among staff of AllCo Insurance Plc, Innoson Vehicle manufacturing Co. Ltd and Zenith Bank Enugu office. A test, retest instrument was applied to ensure the reliability of instrument. The result showed that training and development program on the use of automated equipment is important to Secretaries on regular basis for the enhancement of Secretaries skills, communication and time management. It was also discovered that office Secretaries should develop interpersonal skills to handle diverse personalities in-order to avoid frustration. such skills as Microsoft office suite proficiency, email management, internet research and navigation, data entry and management, social media. It was also observed that; data protection policies is needed for the safe security of sensitive information of the organisations by the Secretary. It was concluded that, inadequate finance, lack of implementation of office policies by most Urban Organisations in Enugu hinders the execution of Secretaries training programmes.