DESIGN AND IMPLEMENTATION OF STUDENT ONLINE COMPLAINT MANAGEMNET SYSTEM (A CASE STUDY OF SA’ADU ZUNGUR UNIVERSITY, BAUCHI STATE)

ABSTRACT Complaint Management System is a system that handles formal request to a student, usually a governmental institution with the purpose of change, calling for an official statement, or evoking certain acts by a school. The primary aim of this case study is to design and implement an effective Student Online Complaint Management System that enhances communication between students and the school management at SAZU. with the following objectives to: Reduce the average time taken to resolve complaints, thus enhancing student satisfaction and engagement, to analyze the current complaint submission and management process within the school. to design and implement a web-based platform that allows for online complaint submissions, tracking, and responses. The methodology adopted in this study is the structured system analysis and design methodology (SSADM) which is a technical approach for analyzing and designing an application or system by applying object throughout the software development process. The programming language used is HTML, CSS, JAVASCRIPT, PHP, SQL and JQUERY. The reason why web programming languages was used is because, it is platform independent and it is a web-based application. The e-complaints system research work will promote openness and responsiveness to the student and demonstrates the power of Internet for efficient information dissemination is the array of information displayed about complaints after they are being submitted. The expected result is an online Complaint Management System that will process students, and the system will generate corresponding and accurate information stating its approval or declination of request by student.