HUMAN CAPITAL DEVELOPMENT AND PERFORMANCE OF SELECTED BANKS IN LOKOJA, KOGI STATE

This study examined human capital development and performance of selected Banks in Lokoja, Kogi State. The objective of this study was to determine if education and training employee communication skills and employee problem solving skills had any significant effect on the performance of first bank of Nigeria Plc and Guarantee trust bank plc in Lokoja, Kogi State. The source of data collection was primary data which was gathered through structured questionnaire that were administered on twenty five (25) respondents. The methodology adopted for the study is the descriptive research design. The data gathered were analyzed using descriptive statistics in which tables and percentages were employed. The hypotheses formulated were verified using chi-square statistical tool. Based on the analysis, it is evident that education and training had significant effect on the performance of first bank of Nigeria Plc and Guarantee trust bank plc in Lokoja, Kogi State, result revealed that Employee problem solving skills had significant effect on the performance of first bank of Nigeria Plc and Guarantee trust bank plc in Lokoja, Kogi State, that employee communication skills has a significant effect on the performance the performance of first bank of Nigeria Plc had Guarantee trust bank plc in Lokoja, Kogi State. The findings conclusion and recommendation were made that education and training, employee problem solving skills and employee communication skills had significant effect on the performance of first bank of Nigeria Plc and Guarantee trust bank plc in Lokoja, Kogi State.