EFFECT OF RECRUITMENT PROCESS ON EMPLOYEES PERFORMANCE ( A STUDY OF MARKETS SQUARE SUPERMARKET OTIGBA, ENUGU)

ABSTRACT This research work examined the Effect of Recruitment Process on Employees Performance (A Study of Market Square Supermarket, Otigba, Enugu). The statement of the problem includes that the consequences of not following recruitment policies and procedures has led to human resource problems and cost implications in an organizations. The objectives of the study is to find out the effect of equity and fairness on service quality delivery in Market Square Supermarket, to examine the effect of referral method on employee’s job execution in Market Square Supermarket, to examine the effect of performance measurement system on employees job satisfaction in Market Square Supermarket and to determine the effect of merit system on improvement of employees in Market Square Supermarket. The research method used by the researcher was the survey research method. The sources of data used were the primary and secondary sources of data. The major instrument of data collection was the questionnaire. The population of the study was 100 and the sample size was 80. The data collected were presented in tables, using frequencies and simple percentages and chi-square for test of hypothesis. The findings were that there are equity and fairness on service quality delivery in Market Square Supermarket of recruitment policies and procedures include creating a talent pool of candidates. The researcher concluded that recruitment exercises are not carried out in an equitable and fair manner in Market Square Supermarket. It was recommended that Government should always scrutinize the way recruitment is done in government owned organizations and candidates should be recruited into field where they are experienced and trained.