THE IMPACT OF ORGANIZATIONAL STRUCTURE OF BANKS ON EFFICIENT CUSTOMER SERVICE IN NIGERIA (A STUDY OF FIRST BANK OF NIGERIA LTD)
Abstract
ABSTRACT
This research was carried out on the impact of organizational structure of banks on efficient customer in Nigeria. The first chapter is an introduction of the research work. It contains the general introduction of the course statement of problem, purpose of study, significance of study, limitation and scope of study, research questions and hypothesis, and definition of term. The second chapter contains the review of related literature on how organizational structure of banks affects management efficiency. The research methodology and the questionnaire designed were discussed in chapter three, the questionnaire used in this study contains of two parts; part A comprises a personal data of the study, the part B comprises the body of the research work. Data analysis and presentation were dealt with in chapter four and 1 (one) hypothesis were tested with Pearson Movement Correlation method. Chapter five which is the last chapter covers summary findings, conclusion and recommendations.
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