EFFECT OF FINANCIAL INCENTIVES ON STAFF RETENTIONS AND SERVICE QUALITY IN TELECOMMUNICATION COMPANIES

This study examined effect of financial incentives on staff retention and service quality in Nigeria telecommunication company. As a result, the objectives of the study are to examine the impact of financial incentives on staff retention in Nigeria telecommunication company and examine the impact of financial incentives on service quality in Nigeria telecommunication company. The research design to be adopted for this study is descriptive research design. The population for the study comprised of the staff of GloWorld,. However, the population to be considered for this is 220. The sample size is 142. This figure is determines using a Yaro Yamani formula. regression statistics will be used in testing the formulated hypotheses. However the study's findings demonstrate a strong positive relationship between financial incentives and employee retention within the Nigerian telecommunication company. The study also found a significant positive relationship between financial incentives and service quality. This suggests that when the organization offers its employees attractive financial rewards, it directly contributes to enhancing the quality of services delivered to customers. In conclusion this study's findings underscore the crucial role that financial incentives play in driving both employee retention and service quality within the Nigerian telecommunication company. When the company invests in providing its employees with attractive financial rewards, it directly contributes to enhancing the quality of services delivered to customers. The study recommended that organization should continue to invest in a comprehensive financial incentive structure that offers competitive salaries, bonuses, and other monetary rewards