EXAMINING THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANIZATIONAL PERFORMANCE; A CASE STUDY OF FIRST BANK PLC BAUCHI, BAUCHI STATE.
Abstract
This study examines the influence of Information and Communication Technology (ICT) on organizational performance, focusing on First Bank Plc Bauchi, Bauchi State. The research evaluates how ICT tools enhance operational efficiency, improve customer service delivery, and contribute to overall productivity. A descriptive research design was adopted, and data were collected through questionnaires administered to staff members. Findings reveal that ICT significantly improves transaction speed, accuracy, and communication within the organization. However, challenges such as system downtime and inadequate training were identified. The study concludes that ICT plays a vital role in enhancing organizational performance and recommends continuous investment in ICT infrastructure and staff training.
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